Refund & Cancellation Policy

1. General Principle

DCLDi provides professional services involving reserved production capacity, strategy, labour, configuration, creative work, development and third-party commitments. Refund entitlement therefore depends on the service stage, contractual terms, work already performed and applicable law.

2. Deposits and Commencement

Unless a signed agreement states otherwise, deposits or initial payments secure scheduling and authorize commencement. Once work has commenced, amounts attributable to completed work, committed resources, third-party purchases, platform charges, licences, advertising spend or non-recoverable costs are not refundable to the fullest extent permitted by law.

3. Completed or Delivered Work

Fees for completed milestones, delivered work, approved work, deployed work, consumed maintenance time, completed campaign management or services already performed are non-refundable except where mandatory law requires otherwise.

4. Digital Marketing and Advertising

Management fees compensate DCLDi for services performed and are separate from advertising spend. Amounts already spent with Meta, Google, LinkedIn or other third parties are controlled by those platforms and are not refundable by DCLDi unless DCLDi actually receives a corresponding refund and is legally or contractually required to pass it through.

5. Cancellation Before Work Begins

If a client requests cancellation before substantive work begins, DCLDi may, at its discretion and subject to the applicable agreement, refund the unused portion after deducting administrative, payment-processing, committed third-party and scheduling costs. Statutory cancellation rights, where legally applicable, prevail.

6. Scope Disagreement Is Not Automatically a Refund Event

A request for work outside the agreed scope, a change in client preference, a delayed client approval, a third-party platform decision, or an outcome not guaranteed in writing does not by itself create a refund entitlement.

7. Defects and Opportunity to Cure

Where a deliverable materially fails to conform to the agreed scope, the client should provide written details and a reasonable opportunity for DCLDi to investigate and correct the issue before seeking other remedies, except where applicable law provides otherwise.

8. Mandatory Legal Rights

9. Requests

Refund or cancellation requests must be submitted in writing to webinquiry@dcldi.com with the client name, invoice/project reference, reason and relevant supporting information.

Effective 27 August 2026. Project-specific written agreements prevail over this general website policy where legally permitted.