Privacy Policy

1. Purpose

This Privacy Policy explains how DCLDi handles personal information submitted through dcldi.com and in connection with enquiries, quotations, projects, support, marketing and business administration.

2. Information We May Collect

• Name, business or organization, email address, telephone number, country and website URL.
• Project requirements, budget range, timeline, service interest, messages and documents you choose to provide.
• Technical information such as browser, device, IP address, referral source, pages visited and security logs where enabled by hosting or analytics systems.
• Client-account, billing, transaction and contractual information necessary to administer a service.

3. How We Use Information

We may use information to respond to enquiries; assess projects; prepare quotations and SOWs; deliver and support services; administer accounts; prevent misuse and fraud; maintain security; comply with legal obligations; improve our website and services; and send communications where permitted by law or consented to.

4. Enquiry Routing

5. Lawful Basis and Consent

Depending on jurisdiction and context, processing may be based on consent, steps requested before entering a contract, performance of a contract, legitimate business interests, compliance with law, or another lawful basis available under applicable law.

6. Sharing and Service Providers

DCLDi may use hosting, email, analytics, CRM, payment, security, cloud, advertising, productivity and professional-service providers. Information may be processed by those providers under their own terms and data-processing obligations. DCLDi does not sell personal information as a standalone commercial product.

7. International Processing

DCLDi operates internationally and has representative offices in Albany, New York; Melbourne; Dushanbe; and New Delhi. Information may therefore be accessed or processed across jurisdictions where lawful and operationally necessary. Appropriate safeguards should be used where required by applicable data-protection law.

8. Retention

Information is retained only for as long as reasonably necessary for the purpose collected, contractual administration, legitimate business records, security, dispute management, tax/accounting requirements or legal obligations. Retention periods may differ by record type and jurisdiction.

9. Security

Reasonable administrative and technical measures are used to protect information. However, no internet transmission, hosting platform, mailbox or information system can be guaranteed absolutely secure, and DCLDi does not make such a guarantee.

10. Your Rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent or complaint to a competent supervisory authority. These rights may be subject to legal exceptions and verification.

11. Data Deletion Requests

Deletion requests should be sent to webinquiry@dcldi.com. We may require reasonable identity verification and may retain records that applicable law, fraud prevention, accounting, dispute management or contractual obligations require us to retain.

12. Third-Party Links

DCLDi is not responsible for the privacy practices of third-party websites or services merely because they are linked from our website. Review the third party's own policy before providing information.

13. Updates and Contact

We may update this policy as services or legal requirements evolve. Material changes may be reflected by an updated effective date. Questions may be sent to webinquiry@dcldi.com.

Effective 27 August 2026. Nothing in this policy limits data-protection rights that cannot lawfully be waived.